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CasinoLuck
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Graphics
Games and Payouts
Bonuses
Customer Support
Financial Services |
5 / 5
3 / 5
2 / 5
2 / 5
5 / 5 |
CasinoLuck has been around since 1999, but was recently completely redesigned and is now powered by Net Entertainment (NetEnt), a Swedish casino software provider with an extensive casino industry experience. The casino primarily caters to the European players and the players from the United States are currently not accepted.
CasinoLuck is licensed in Curacao, and certified by RNG and TST, Technical Systems Testing.
The casino is available in Chinese, Czech, English, German, Polish, Russian, and Spanish.
Graphics
Stunning. We honestly believe that CasinoLuck has hit a jackpot with their newly redisigned establishment. The details and the overall feel of the casino is nothing short of amazing, and everything, from game controls to navigation is extremely smooth and well thought out. Of all the casinos that we have reviewed, CasinoLuck takes the top spot as far as the overall design goes. Video slots are the nicest we've seen.
Games and Payouts
CasinoLuck clearly goes for quality over quantity. Yes, maybe they don't offer as many games as some of Microgaming based casinos, but the quality and variety of the games that they do offer is amazing. We just couldn't stop playing some of the games available, such as Gonzo's Quest or Jack Hammer. Video poker is outstanding and the table games the cleanest we've seen.
Kudos to NetEnt software designers for providing such an outstanding and innovative games.
The current payouts are set at 97 to 98%, which is above the industry standard.
Software
As already mentioned, CasinoLuck is powered by a software platform provided by Net Entertainment (NetEnt). The casino is fully flash based so there is nothing to download and install - you can start playing right away upon visiting their website. Initially, we were a bit worried that the gaming experience will be too dependent on the internet connection speed, but this was not the case. We've tested the casino using several computers with different internet connections and even on the slowest one, the games loaded almost instantly.
Financial Transactions and Customer Support
CasinoLuck banking options are very good, and are dependent on the player's location. The casino lists the following banking options: Click2Pay, EntroPay, Maestro, MasterCard, Paysafecard, Ukash, Visa, Visa Debit, Visa Electron, WebMoney, and of course Wire Transfer and direct deposits. Withdrawals can be made using ClickandBuy, Envoy, InstaDebit, Moneybookers, Neteller, Wire Transfer, and are very fast to clear. The withdrawals are capped at 3000 EUR per withdrawal.
CasinoLuck currencies: American Dollar, British Pound, and Euro.
One of the areas that we'd like to see improved is their customer support. We are not saying that the support is bad, just the opposite, but the only way to reach them is via email. We would like to see telephone and live chat options added in the future. The representatives are very friendly and will reply to your email inquiries within 24 hours.
Bonuses and Promotions
New players are welcomed to the casino by a decent 100% matching bonus up to 150 Euro or 125 Pounds. In order to get the welcome bonus, simply register a new account. Once registered, you will also be receiving a monthly bonus offer, currently set at 50% match up to 200 EUR. This monthly reload bonus is available for the first deposit each month.
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